My apologies for the delay in this post, and it's brevity, but Influenza A caught me the end of March and really wiped me out. I had planned to research this one a little more, but I'll let you explore it. I can't remember where I found it, but did you know there is FREE certified training available at Alison.com? OMG!
If you are a small business with little resources, but you need to train your people in customer service, there is an entire online course for that. There is Business, IT, soft skills, languages, health & safety compliance, and so much more. I'd love to hear back from you to know what you think of their quality as I have not had the time to try it out myself. Did I mention it is free?